Terms and Conditions
1. Definitions and Interpretations
1.1 In these terms and conditions:
Reference to "we" and "us" is a reference to Wired4life.
Reference to "you" is a reference to the purchaser of the Goods from us.
"Contract" means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.
"Goods" means the good, equipment and services and other items purchased by you from us.
"Terms" means these terms and conditions.
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.
2. Price
2.1 The price of Goods quoted on our website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.
2.2 The cost of packaging and postage/carriage is shown separately and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.
2.3 All published prices are subject to change at any time without notice.
3. Ordering Goods Online
3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
4. Privacy
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
5. Payment
5.1 All payment for Goods and for the cost of packaging and delivery must be made before the Goods are delivered.
5.2 Payment online will be made by credit or debit card. At our discretion, we may accept payment by cheque or other means. In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared.
6. Delivery
6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed.
6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.
7. Cancellation
7.1 You will have a right to cancel an order within 7 working days from the date that you receive the Goods. Cancellation must be confirmed to us by notice in writing.
7.2 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.
7.3 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.
7.4 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.
8. Risk and Ownership
8.1 The risk of loss or damage to Goods passes to you upon delivery. If you have agreed to collect the Goods from us, the risk in those Goods passes to you on collection (or 7 days after the date of the collection agreed between us if you have not collected the Goods by then).
8.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
8.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
8.4 You have no right to re-sell any Goods until payment has been received in full by us.
9. Warranties and Liability
9.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
9.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
9.3 If any defect in any Goods appear within 3 months of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
9.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
9.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
10. Noticed
10.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. Notice may be sent by post to Wired4life, PO BOX 856, Aylesbury, HP22 9FD or by fax 08700633256.
11. Customer Default
If you:
- give us any incorrect personal information, or
- fail to make any payment when it is due, or
- cancel any payment, or
- become insolvent, or
- commit any breach of these Terms
then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
12. Force Majeure
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.
13. General
13.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
13.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
13.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
14. Intellectual Property
Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.
15. Disputes
15.1 If there is a dispute which we cannot settle by direct negotiation it may be referred to mediation if agreed between us. In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute
.15.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.
16. Governing Law
These Terms and the Contract between us are governed by English law.
Shipping Costs and Times
We will endeavour to deliver most items within the stated time. Delivery times will be dependant upon delivery service and checkout type.
Some items may require a special two-man delivery available Mon-Fri (excluding bank holidays) in which case we will contact you to arrange a convenient time/ delivery date.
Any further information can be obtained by contacting Customer Services on 0844 567 4024 or complete our contact form.
Standard Free Delivery
Applies to all items unless otherwise specified. We will endeavour to deliver items between 3-5 working days (excluding weekends or bank holidays). Free delivery applies onto to Mainland UK. Deliveries to Northern Ireland and Irish Republic will incur additional cost.
Next Day Delivery
Available as an option on all items. Goods will only be shipped following successful order and completion of payment prior to 3pm for next day delivery. Upon order we will inform you if the item is in stock. If an item is out of stock then we will supply an expected lead-time.
Returns Policy
At Wired4life we take pride in our quality products and services and we value our relationship with you.
- No e-commerce returns will be accepted without a Return Authorization Number (RMA).
- A Return Authorization may be requested up to 7 days from the delivery date of your order as per Distance Selling Regulations 2000.
- To secure an RMA contact Wired4life Customer Service via e-mail at admin@wired4life.co.uk
- Returns and refunds are only accepted for items purchased via www.wired4life.co.uk.
- Items must be returned in its original condition and including the original packaging.
- It is highly suggested to use a traceable shipping method for all returned items.
- If an item is being returned for credit, no credit will be issued until the item has been inspected.
- Shipping and handling charges are not refundable. The customer is responsible for all shipping charges and insurance on all return shipments.
- Any deviation from the return policy outlined above will result in a delay of your refund, additional restocking fees or refusal of your return.
- All products are covered by the manufacturer’s warranty against defects for the period specific to said product.
For all returns, except where the item is faulty or damaged on arrival, you will be required to pay for return carriage. A 30% re-stocking levy will be charged. On receipt of returned goods a refund will be issued back to the original form of payment, minus the stocking charge.
Customers are advised that all accessories should be unopened. Any accessories missing from the returned product will incur an administration charge of £30.00 plus the replacement cost from the manufacturer.
Unfortunately we cannot refund or exchange used or customer-damaged items (your statutory rights not affected).
